This privacy statement is made on behalf of LifeTech Balance Pty Ltd ABN 76 628 373 893 owner and provider of the ScreenCoach software and hardware platform. All references to ScreenCoach in this policy are references to LifeTech Balance Pty Ltd.
ScreenCoach is committed to protecting your privacy and confidentiality and complying with the Australian Privacy Principles contained in the Privacy Act 1988, and any other applicable regulations. If you have any questions relating to this privacy statement or your privacy rights please contact us at firstname.lastname@example.org.
- What personal information and data is collected by ScreenCoach
- How the information is used and the purposes for collecting it.
- How ScreenCoach protects and stores your data
- Who ScreenCoach may share your information with
- Specific information relating to children’s information collected (under 13)
- Who to contact if you have a concern about your privacy
- ScreenCoach owns or controls;
- are available through the Website or the Mobile and Desktop Apps; or
- interact with the Website (including through social media) and/or the Mobile and Desktop Apps.
Information That ScreenCoach Collects
“Personal Information” means any information that may be used, either alone or in combination with other information, to personally identify an individual, including, but not limited to, a first and last name, a personal profile, an email address or other contact information. This information may be collected via our website, Apps and Software.
It is our intention to give you as much control over your Personal Information as possible to preserve your privacy, while still allowing us to utilize that Personal Information in the course of our business to provide you with a valuable service.
We collect some Personal Information from users. In each case, you will only be required to provide the Personal Information that we need in order to be able to provide the services you have requested. You may be entitled under data protection laws to access and review the Personal Information that we hold on you if you provide the necessary consent and background information and pay any mandated fee.
All such communications regarding access to your personal data should be addressed to: email@example.com. Such enquiries should clearly be marked as data protection queries and as being time sensitive.
In particular, we receive and/or collect Personal Information from you in the following ways:
(i) ScreenCoach may collect and process Personal Information when User registers for or uses the Services and/or uses the Website and/or the Mobile App, interacts with the Website and/or the Mobile App, use any aspects of our Services or otherwise contacts ScreenCoach.
(ii) ScreenCoach may collect and process certain Personal Information from a Parent User (Admin) such as the User’s name, telephone number, e-mail address, mailing address, telephone number, user name, and password.
(iii) ScreenCoach may collect and process certain information about the users’ children or other family members including but not limited to: First name, age, devices used, the amount spent using devices, location. See more specific information below for more information about collection of data for persons under 13.
How ScreenCoach Uses the Personal Information
The User’s Personal Information that ScreenCoach collects is for the following general purposes:
- to create an optimal experience for a User who requests the use of certain features of the Website and/or the Mobile & Desktop Apps,
- to contact the user with information about updates to respond to any questions or support requests
- to send targeted information about the features and usability of ScreenCoach to enhance the user experience
- to conduct surveys
- to post hardware and accessories where required
- for ScreenCoach’s billing purposes
- to track a child’s location for safety purposes
- to reward a user for physical activity (basic health data)
ScreenCoach may also collect and process Personal Information relating to User’s use of ScreenCoach’s Services and any details of any e-mail correspondence or any other social media interactions that User has with ScreenCoach.
What we will not do with your Personal Information
ScreenCoach will keep your personal information confidential and not sell or knowingly divulge your information to advertisers or any other third parties, unless:
(i) We are required to share your information with a third party in order to comply with law or to comply with a court order or subpoena;
(ii) To enforce our website or event rules; or
(iii) To protect the safety and security of our Users and our Site.
Generally we will only use your information within ScreenCoach. However, sometimes we may provide de-identified data to third party providers as outlined below. We will require these third parties to comply strictly with our instructions and we will require that they do not have access to your personal information and comply with privacy laws.
Receipt and Collection of Information.
ScreenCoach also collects data about User, including about User’s device types, screen time on each, basic health data, and related information that does not identify User and that enables User to fully participate in the Service.
Information ScreenCoach Collects or Stores as User Accesses and Uses the Website and Service.
In addition to any Personal Information or other information that User’s choose to submit to ScreenCoach via ScreenCoach’s Website, ScreenCoach and ScreenCoach’s third-party service providers may use a variety of technologies that automatically (or passively) store or collect certain information whenever User visits or interacts with the Website (“Usage Information”).
This Usage Information may be stored or accessed using a variety of technologies that may be downloaded to User’s personal computer, browser, laptop, tablet, mobile phone or other device (a “Device”) whenever a User visits or interacts with ScreenCoach’s Website and/or the Mobile or desktop Applications. To the extent ScreenCoach associates Usage Information with User’s Personal Information ScreenCoach collects directly from User on the Website, ScreenCoach will treat it as Personal Information.
This Usage Information we collect may include:
- User’s IP address, UDID or other unique identifier (“Device Identifier”). A Device Identifier is a number that is automatically assigned to User’s Device used to access the Website, and ScreenCoach’s computers identify User’s Device by its Device Identifier;
- User’s Device type and functionality (including browser, operating system, hardware, mobile network information);
- User’s subscription level;
- the URL that referred User to ScreenCoach’s Website;
- the areas within ScreenCoach’s Website and/or Mobile App that User visits and User’s activities there, including remembering User, User’s preferences and pages User requested and/or viewed;
- User’s Device location;
- Basic fitness data, such as steps or distance walked/cycled;
- User’s Device characteristics; and
- certain other Device data, including the time of day, among other information.
ScreenCoach may use various methods and technologies to store or collect Usage Information (“Tracking Technologies”). Tracking Technologies may set, change, alter or modify settings or configurations on User’s Device. See below for more information about Tracking Technologies.
ScreenCoach is designed to be used by persons under 13 in conjunction with a Parent or Guardian and with Parent or Guardian consent. The same non-identifiable children’s data is collected as listed above for users over the age of 13. This data is collected primarily for the purposes of use of the ScreenCoach platform.
We collect location data using the device’s & operating system’s built in location services. A child’s location data is only accessible by the parent or guardian who are the admins of the child’s ScreenCoach account. It is used for the purpose of the parent or guardian knowing where their child is for safety reasons.
Tracking Pixels. Small graphic images or other web programming code called “tracking pixels” (also known as “1×1 GIFs” or “clear GIFs”) may be included in pages and messages of our Website, Mobile App and Services. Tracking pixels may be invisible to User, but any electronic image or other web programming code inserted into a page or e-mail can act as a tracking pixel. Tracking pixels or similar technologies may be used for a number of purposes, including, without limitation, to count visitors to the Website, Mobile App and Services, to monitor how users navigate the Website, Mobile App and Services, to count how many e-mails that were sent were actually opened or to count how many particular articles or links were actually viewed.
Embedded Scripts. An embedded script is programming code that is designed to collect information about User’s interactions with the Website, Mobile & Desktop Apps and Services, such as the links User clicks on. The code is temporarily downloaded onto User’s Device from ScreenCoach’s web server and/or Mobile & Desktop Apps or a third party service provider, is active only while User is connected to the Website and/or Mobile App, and is deactivated or deleted thereafter.
ETag, or entity tag. A feature of the cache in browsers. It is an opaque identifier assigned by a web server to a specific version of a resource found at a URL. If the resource content at that URL ever changes, a new and different ETag is assigned. Used in this manner ETags are a form of Device Identifier. ETag tracking may generate unique tracking values even where the consumer blocks HTTP, Flash, and/or HTML5 cookies.
ScreenCoach may use Tracking Technologies for a variety of purposes, including:
Information Third Parties Provide About User
Interactions with Third-Party Websites and services
Use of Anonymous Information. We may use Anonymous Information (as defined below), or disclose it to third party service providers, to provide and improve the Service. We may also disclose Anonymous Information (with or without compensation) to third parties, including advertisers and partners, for purposes including, but not limited to, targeting advertisements. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about use of the Service.
Opting Out. You may choose not to receive future promotional, advertising, or other Service-related notifications from us by changing the notification settings on your device or unsubscribing from email communications. If you choose not to receive notifications, you may still use the Service but you may not receive or may be unable to use, certain services that involve our interaction with you.
Choice. At all times, you may choose whether or not to provide or disclose Personal Information. The notices that we provide on the Service in circumstances where we collect Personal Information should help you to make this choice. If you choose not to provide the Personal Information we request, you may still use the Service, but you may be unable to access certain programs and services that involve our interaction with you and it may compromise your user experience.
Access/Accuracy. To the extent that you do provide us with Personal Information, we wish to maintain accurate Personal Information. If you would like to delete or correct any other of your Personal Information that we may be storing, you may submit a request to us by sending an email to firstname.lastname@example.org. Your email should include adequate details of your request.
Links to Other Websites. The ScreenCoach website may contain links to third party websites that are not owned or controlled by us. We are not responsible for the privacy practices or the content of such other third party websites, and you visit them at your own risk.
Security. The security of your Personal Information is important to us. We follow generally accepted industry standards, including the use of appropriate administrative, physical and technical safeguards, to protect the Personal Information submitted to us. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect Personal Information, we cannot guarantee its absolute security or confidentiality. If you have any questions about security, you can contact us at email@example.com. Please be aware that certain Personal Information and other information provided by you in connection with your use of the App may be stored on your device (even if we do not collect that information). You are solely responsible for maintaining the security of your device from unauthorized access.
Merger, Sale or Bankruptcy. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.
Securing your data
ScreenCoach takes reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information, including enforcing the use of secure connections to your equipment via Secure Sockets Layer for all service provision. Your personal information will be stored on our secure servers. Sensitive data, including your user profile and all data submitted and managed within our online services, is carefully secured, controlled and managed and remains wholly within data centres provided by our 3rd Party service providers and stored in accordance with the latest data security standards and practices.
Consent and Modification
Last Updated: Feb 18, 2022